Return & Refund Policy

Monkey Mania and Associate Entities ("Monkey Mania") including:

BSC PLAY PTY LTD (ABN 41 152 385 692)

CTOVILLE PTY LTD (ABN 85 604 316 458)

PLAYPEN 1 PTY LTD (ABN 75 160 659 174)

FOXEQ PTY LTD (ABN 46 152 385 709)

PLAYATRYDE PTY LTD (ABN 70 606 432 937)

PENMANIA PTY LTD (ABN 44 607 299 105)

AIRDS1 PTY LTD (ABN 29 156 260 678)


Return & Refund Policy
Thanks for shopping at Monkey Mania.
If you are not entirely satisfied with your party booking or purchase, we're here to help.

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Please return item to: Returns Officer, Monkey Mania, C1 6-8 Allen St, Waterloo NSW 20017

Refund on Items Purchased
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
You will receive the credit within a certain amount of days, depending on your card issue's policies.

Refund on Parties Booked
Once you have booked and paid for your party the $100 deposit is immediately non-refundable.

You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us at: or